Terms of service

Terms & Conditions

Last updated: July 2026

Welcome to the Loco Hydration Limited website ("Website"). By accessing or using this Website, or by purchasing products from us, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use this Website.

1. About Us

This Website is operated by Loco Hydration Limited.

Email: contact@drinkloco.co.nz

Throughout these Terms, "Loco", "we", "our" and "us" refer to Loco Hydration Limited.

2. Eligibility

There is no minimum age requirement to purchase products from our Website. By placing an order, you confirm that you are legally able to enter into a binding contract under New Zealand law and that the information you provide is accurate and complete.

3. Acceptance of These Terms

By using this Website or placing an order, you confirm that you have read, understood and agreed to these Terms & Conditions together with our Privacy Policy.

4. Products

We aim to ensure all product descriptions, images and pricing are accurate. However, we reserve the right to correct errors, inaccuracies or omissions at any time.

Product images are for illustration purposes only and actual packaging may vary slightly.

All products are subject to availability.

Product Information

While we take care to ensure product information is accurate, ingredients and nutritional information may change from time to time. Customers should always read the product label before consuming. If you have allergies, dietary requirements or medical concerns, please review the ingredient list carefully and seek professional advice if appropriate.

5. Pricing

All prices displayed on our Website are in New Zealand Dollars (NZD) and include GST unless otherwise stated.

We reserve the right to change prices at any time without notice. Price changes will not affect orders that have already been accepted.

6. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to decline or cancel any order, including where:

payment cannot be processed;
products are unavailable;
pricing or product information contains an error; or
we reasonably suspect fraudulent or unlawful activity.

If payment has already been processed for a cancelled order, a full refund will be issued.

7. Payment

Payment must be received in full before your order is dispatched.

We use secure third-party payment providers. We do not store your payment card details.

8. Shipping

We currently ship within New Zealand only.

Orders are typically dispatched within 2–3 business days, although delays may occur during busy periods or due to circumstances outside our control.

Delivery timeframes are estimates only and are not guaranteed.

Risk in the products passes to you once the order has been delivered to the delivery address provided.

9. Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged or you receive the incorrect product, please contact us as soon as possible at contact@drinkloco.co.nz, including photographs where possible.

Where we determine that a product has arrived damaged or an incorrect item has been supplied, we will arrange a replacement or another appropriate remedy in accordance with New Zealand consumer law.

10. Change of Mind

Due to the nature of our beverage products, we do not accept returns or provide refunds for change-of-mind purchases.

This does not affect your rights under the Consumer Guarantees Act 1993.

11. Consumer Guarantees

Nothing in these Terms limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand legislation.

Where our products are supplied for personal, domestic or household use, your rights under the Consumer Guarantees Act apply.

12. Promotions and Discount Codes

From time to time, Loco may offer promotions, introductory offers or discount codes.

Unless otherwise stated:

New customers may receive a one-time 10% discount when signing up to our email newsletter.
The welcome discount may only be used once per customer.
Only one discount code may be used per order.
Discount codes cannot be combined with other promotions or offers.
Discount codes cannot be redeemed for cash or credit.
We reserve the right to amend or withdraw promotions at any time without notice.

13. Intellectual Property

All content on this Website, including logos, branding, product names, graphics, photography, videos, written content and designs, is owned by or licensed to Loco Hydration Limited.

You may not copy, reproduce, distribute, modify or use any content without our prior written permission.

14. Website Use

You agree not to:

use this Website for any unlawful purpose;
interfere with the operation or security of the Website;
introduce viruses or malicious software;
attempt to gain unauthorised access to our systems; or
misuse the Website in any way that may affect other users.

15. Limitation of Liability

To the maximum extent permitted by law, Loco Hydration Limited will not be liable for any indirect, incidental or consequential loss arising from the use of this Website or our products.

Nothing in these Terms excludes liability where it cannot legally be excluded under New Zealand law.